Fleet Tracking & GPS Vehicle Tracking System FAQ
Is there a demo of your GPS Fleet Tracking system available?
Yes! There is a demo available! This is how you can get to the GPS Tracking System demo.
Do your GPS Tracking Devices and Fleet Tracking system work in Canada or Mexico as well?
Yes! Our GPS tracking system works in the U.S., Canada, Mexico, and over 100 countries across the world. The majority of our customers come from the U.S. and Canada, but we have partnered with cellular providers across the world to createa multinet sim card which will work in most countries. Here is a short list of the countries we support... if your country isn't listed please contact us prior to purchasing our fleet tracking system, as a small modification of price might be needed.
Our OBD2 GPS Car Tracking Device (JET) will work in most cars built after 1996. The OBD 2 GPS Tracking device will not work with tractor trailer trucks or heavy duty vehicles Class 6 or higher. To verify you have the right connection in your vehicle look under the steering column (within 3 ft) of your vehicle, right under the dash plastics. For heavy duty trucks, trailers, or other vehicles looking for a fleet tracking solution, try the OHM solution, our hard wired GPS tracking device for fleets. Also try this link to find where the OBD2 interface is in your vehicle. The software has a battery indicator that shows the power level of the device discretely. This means that the battery level will show in intervals of 16-18%. Once you see the device hit 16%, recharge the battery soon after. The device will not show a % lower than 16%.
The tracking app will by default show the location of the mobile device you are using. This was implemented in the user interface to help gain perspective in relation to the GPS tracking devices. To get the tracking devices location simply follow these steps.
If you are in a rural area then chances are that you don't have a good network connection. The device runs on the 3G networks of ATT and T-Mobile networks. If you don't have strong 3G signals from these providers then you may need to attach the magnetic fleet tracking device to the vehicle and drive around a bit until the device can pick up a good network connection. If the device still doesn't update after driving around please reach out to us. If this happens to you, please reboot the device by switching the device off for 10-20 seconds then turn the device back on. This should resolve the issue. If you continue to have this issue please reach out to us. To set up Geo-Fences & E-mail Alerts you must login to your GPS Tracking App via your computers web browser at the following link: tracking.global-view.net
Will the JET OBD 2 GPS Car Tracking Devices Work in my Vehicle?
I have a Hidden Magnetic GPS Tracker, when should I recharge my battery?
For the Magnetic GPS Trackers, why is my device going offline?
I have a Vehicle Tracking Device and have already activated my account, but the app is showing my location instead of the tracking devices location, what is wrong?
The magnetic GPS tracking device is not showing up on the platform, I have it turned on and have an account but the location isn't updating, what should I do?
My magnetic GPS tracking device has plenty of power but stopped reporting to the software, what should I do?
How Do I Set Up Geo-Fences and Alerts?
AT&T: 10digitphonenumber@txt.att.net
Sprint: 10digitphonenumber@messaging.sprintpcs.com
How do I check my battery level on the app?