Fleet Tracking & GPS Vehicle Tracking System FAQ

Will the JET OBD 2 GPS Car Tracking Devices Work in my Vehicle?

Our OBD2 GPS Car Tracking Device (JET) will work in most cars built after 1996. The OBD 2 GPS Tracking device will not work with tractor trailer trucks or heavy duty vehicles Class 6 or higher. To verify you have the right connection in your vehicle look under the steering column (within 3 ft) of your vehicle, right under the dash plastics. For heavy duty trucks, trailers, or other vehicles looking for a fleet tracking solution, try the OHM solution, our hard wired GPS tracking device for fleets. Also try this link to find where the OBD2 interface is in your vehicle.

I have a Hidden Magnetic GPS Tracker, when should I recharge my battery?

The software has a battery indicator that shows the power level of the device discretely. This means that the battery level will show in intervals of 16-18%. Once you see the device hit 16%, recharge the battery soon after. The device will not show a % lower than 16%.

For the Magnetic GPS Trackers, why is my device going offline?

Your device goes offline if:

• The device has not detected movement for 5-10 minutes, the device is now in sleep mode. As soon as movement is detected it will come back online.
• The device is powered off
• The device is out of charge

I have a Vehicle Tracking Device and have already activated my account, but the app is showing my location instead of the tracking devices location, what is wrong?

The tracking app will by default show the location of the mobile device you are using. This was implemented in the user interface to help gain perspective in relation to the GPS tracking devices. To get the tracking devices location simply follow these steps. 1. On the top left of the app, click the 3 lines as shown in the picture below 2. Next click on the Main Group button, see image below: 3. Finally click on any of the GPS tracking devices in your main group (see image below), after this is accomplished the user interface will center around the last known location of the flee tracking device you are looking at.

The magnetic GPS tracking device is not showing up on the platform, I have it turned on and have an account but the location isn't updating, what should I do?

If you are in a rural area then chances are that you don't have a good network connection. The device runs on the 3G networks of ATT and T-Mobile networks. If you don't have strong 3G signals from these providers then you may need to attach the magnetic fleet tracking device to the vehicle and drive around a bit until the device can pick up a good network connection. If the device still doesn't update after driving around please reach out to us.

My magnetic GPS tracking device has plenty of power but stopped reporting to the software, what should I do?

If this happens to you, please reboot the device by switching the device off for 10-20 seconds then turn the device back on. This should resolve the issue. If you continue to have this issue please reach out to us.

How Do I Set Up Geo-Fences and Alerts?

To set up Geo-Fences & E-mail Alerts you must login to your GPS Tracking App via your computers web browser at the following link: tracking.global-view.net 1. Log into to your account via your PC's browser at tracking.global-view.net 2. At the home screen click on "Tracking" 3. On the bottom right click on the Pentagon Icon 4. Click on the "+" sign to add a Geo-Fence; see the image below 5. Click on "Circle", then drag the node to set your Geo-Fence Area. 6. Enter the a Geo-Fence name then click the save button (floppy disk icon to the right of the name). 7. Set up an Alert for your GPS Tracker, click on the Alerts button on the bottom left. 8. Click on "Set Rule" 9. Click on "Add Rule" toward the top of the window. 10. Enter a "Rule Name" for the alert 11. Select your GPS Tracking Device 12. Select the "Geofence entrance or Exit" trigger 13. Click "Next"; see the image below 14. Make sure your Device and GeoFence are selected. 15. Click on Notifications; see image below. 16. Enter your custom message into the "Message text on area entrance" & "Message text on area exit" fields. 17. Enter the e-mail address you want the messages sent to. 18. Click on Save, see image below. OPTIONAL STEP - SETTING UP TEXT ALERTS INSTEAD OF E-MAIL To receive the alerts via Text message, look at the table below and follow the instructions for your particular cell phone provider Verizon: 10digitphonenumber@vtext.com
AT&T: 10digitphonenumber@txt.att.net
Sprint: 10digitphonenumber@messaging.sprintpcs.com T-Mobile: 10digitphonenumber@tmomail.net Other Providers Nextel: 10digitphonenumber@messaging.nextel.com Cingular: 10digitphonenumber@cingularme.com Virgin Mobile: 10digitphonenumber@vmobl.com Alltel: 10digitphonenumber@message.alltel.com CellularOne: 10digitphonenumber@mobile.celloneusa.com Qwest: 10digitphonenumber@qwestmp.com Boost: 10digitphonenumber@myboostmobile.com See the image below for a T-mobile example:

How do I check my battery level on the app?

To view your battery information on the app follow the directions below. 1. Make sure you are signed in to the app and have your device selected 2. Click the “i” icon on the top of the menu, see the screenshot below. 3. Scroll down to the “Energy” block. That’s it. This applies only to Global-View.Net GPS Tracking Devices that contain a battery!